After receiving our reservation confirmation, we ask you for a deposit (details in the reservation confirmation). After we have received the deposit, your reservation is complete.
In case of late arrival or early departure, the agreed apartment price will be charged.
Cash payments possible. We accept your Maestro cash card. If requested, we will gladly send you the bill in advance so you can transfer the payment to our account. Please remember international bank transfers take a while..
Please understand that we can only accept pets after prior notification and for a surcharge of 12,00 euros per day.
We ask you to arrange your arravil on Saturday or Sunday (in the peak season). Should this be impossible, we can surely reach an agreement.
Check-in: from 15:00 onwards; should you arrive later than 19:00, pleaso do notify us.
Check-out: by 09:00
Only written cancellations are accepted.
Up to 3 months before holiday: no cancellation fees.
3 months to 2 month before holiday: 40 % of the entire price.
1 month to 1 week before holiday: 70 % of the entire price.
During the final week: 100 % of the entire price, also in case of early depature: the deposit is retained as a cancellation fee!
Place of jurisdiction: Zell am Ziller. In addition, the Austrian Hotel Contract Conditions apply.
We are partners of the European Travel Insurance. Here you can take out a cancellation insurance policy...
If requested, we can mail you the necessary form.